Frequently asked questions

Free and Starter include the basic booking engine, claim intake, and a generic platform URL suitable for trying RepairDashboard with limited customer capacity. Full white-label portals, custom slugs, staff P&L gatekeeping, and printable expiring QR client slips unlock on Growth and Enterprise.

Yes. Upgrade or downgrade as your active customer volume changes from billing in the garage portal. Unused capacity on lower tiers simply limits concurrent tracked customers; paid plan changes are prorated through Stripe where applicable. See the Payment & Refund Policy for chargeback and cooling-off details.

Growth and Enterprise plans include a full white-label portal on your RepairDashboard path slug (for example `/apex-bodyshop`). Custom vanity domains (apexbodyshop.co.uk pointing straight at your portal) are available on Enterprise with our onboarding team — contact support to map DNS once your brand kit is ready.

Each tenant gets a dedicated slug, logo or wordmark, opening hours, specialisms, map directions, and local labour rates that feed the quoting engine. Customers and guest tracking pages show your brand — not a generic multi-tenant waitlist experience.

Open the job in your staff inbox, copy the shareable guest link or click Print QR Entry Slip. The print layout includes your logo, a scannable QR to the secure track URL, plain-English instructions, and the exact expiry window for that link.

Yes. Staff New Job and customer claim intake call DVLA VES for make, colour, fuel, year and engine, plus DVSA MOT History for model, MOT expiry and test history. VES does not return model — that comes from the MOT API. Results cache for about 24 hours per workshop and soft-fail to manual entry if an API is down. MOT due alerts can then bring the customer back to book.

Every job gets a high-entropy guest tracking token. Expiry follows your garage default (24 hours, 3, 7, or 14 days — or never) and can be overridden per job to 24 hours, 7 days, 30 days, or never expire. When a link expires, customers only see your white-label contact card — no photos, prices, or private job details.

Only if you allow it. Owners and Managers always see live P&L. Use Staff & Estimator P&L Visibility in Labor Rates settings to hide gross profit, markup, and shop costs from basic staff — they still log repair hours and part lists without seeing sensitive financials.