Payment & Refund Policy

Last updated: July 2026

Billing

• Subscription fees are charged in GBP via Stripe according to your selected plan (Free, Starter, Growth, or Enterprise).
• Capacity limits refer to active tracked customers on your tenant.
• Taxes may apply based on your billing location.

Upgrades & downgrades

Plan changes take effect according to Stripe proration rules. Downgrading may restrict white-label, P&L gatekeeping, or QR slip features if those capabilities sit on a higher tier.

Refunds

Situation	Policy
Billing error / duplicate charge	Full refund of the erroneous charge
Service unavailable for a material period caused by us	Pro-rata credit at our discretion
Change of mind after paid cycle starts	Generally non-refundable; contact us within 14 days for goodwill review on first paid month
Chargebacks	Contact support first — unjustified chargebacks may lead to suspension

Free plan

The Free plan has no subscription fee. Paid add-ons or upgrades are covered by this policy once charged.

How to request a refund

Email billing@repairdashboard.com with your garage slug, invoice ID, and reason. We aim to respond within 5 business days.

Notice

This policy summarises how RepairDashboard handles subscription charges. Contact us if you need a formal invoice dispute raised with Stripe.